Sync slowness

Incident Report for Unific's

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 16:25 EST

Update

Unific sync is catching up and is now 2 hours behind.

Posted Dec 07, 2021 - 14:56 EST

Update

Unific sync is catching up and is now 5 hours behind.

Posted Dec 07, 2021 - 14:03 EST

Monitoring

Unific has scaled up its infrastructure to work through the backlog of webhooks.

Posted Dec 07, 2021 - 11:50 EST

Identified

There has been a backup of inbound webhooks beginning around 1:15am EST. Some webhooks are behind by up to 12 hours.

Posted Dec 07, 2021 - 11:32 EST

Investigating

Sync slowness has been reported and we are investigating the issue.

Posted Dec 07, 2021 - 11:12 EST

This incident affected: Order Sync, Contact Sync, and Dynamic Coupons.