Connection failure with 3rd party service causing sync disruptions.

Incident Report for Unific's

Resolved

This incident has been resolved.
Posted Jul 10, 2026 - 17:42 EDT

Update

We are continuing to monitor for any further issues.
Posted Jul 10, 2026 - 16:42 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2026 - 16:31 EDT

Update

The issue has been resolved by the 3rd party. We are in the process of replaying webhooks during this period of time to pickup any missing data.
Posted Jul 10, 2026 - 15:30 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 10, 2026 - 15:26 EDT

Investigating

A 3rd party provider is having issues which is causing Unific to fail to sync at times.
Posted Jul 10, 2026 - 15:23 EDT
This incident affected: Checkout Sync, Order Sync, Contact Sync, Product Sync, Dynamic Coupons, and Dynamic Segments.
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